Installing Ivanti Voice Client

This topic helps you install the Ivanti Voice client directly on the end-user workstations. Click here for help with unattended installation. (refer to the Unattended Client Installation section for more information).

You must install Ivanti Voice Server on your server host computer prior to installing Ivanti Voice Client because you will need the name of the server during the client installation.

Running the Client Installation Wizard

  1. Verify that the target computer meets or exceeds the system requirements in Hardware and Network Requirements, and exit all programs running on your system.
  2. Double-click the IvantiVoiceClient.exe file.
  3. Before the Ivanti Voice installation wizard opens, you will be asked to install the required C++ prerequisites. Click OK to open the Ivanti Voice Client InstallShield Wizard dialog box.
  4. Click Next to open the License Agreement dialog box.
  5. Review the licensing information and click the I accept radio button and check boxes to agree to the terms. Click Next.
  6. The Custom Setup dialog box displays installation options and the default location for the program files. Press the Space key to confirm that you have adequate disc space to load the selected features. You have the option to install:
    • Ivanti Voice Communicator: Installs the softphone for users other than contact center agents. Some Communicator settings (on the SoftPhone, SIP Registration, and STUN tabs) are pre-configured during installation, but can be edited as needed.
    • Agent Dashboard: Installs on client computers used by agents and supervisors.
    • Management Console - Installs on the client computer used by the System Administrator.
    • Statistics Console - Installs on client computers used by supervisors.
    • Integration with Foundation - Installs on client computers that need the two configuration files: ITSMConnector.dll.config, and VxCCL.exe.config, correctly configured with the appropriate assembly version for the Foundation version you specify (in step 10). Refer to the Ivanti Voice online help topic "Ivanti Voice/Foundation Configuration" for details. [Look at: Names; ref location inside the doc (add link/xref); xref to the config files note in server install; and possibly mention this gotcha in the preparation file.]

    7. As you select the features to be installed, the default destination folder displays. Accept the default folder, or click the Change button to select another folder into which you will install the program files. If you select another folder, substitute that folder path as necessary when following the subsequent instructions in this guide.

  7. Click Next.
  8. In the Ivanti Voice Server dialog box:
    1. Type the server computer name.
    2. Accept the SIP Register port default or change it if needed.
    3. Click Next.
  9. If you selected the Integration with Foundation option, the Integration with Foundation dialog box opens; select the appropriate version of Foundation, then click Next.

    As a result of specifying the Foundation version, two configuration files, ITSMConnector.dll.config, and VxCCL.exe.config, do not have to be manually configured to reflect the correct assembly version. However, if you need to manually configure these files for any reason, refer to for details.

  10. The Ready to Install the Program dialog box opens. Click Install.
  11. When the installation is complete, the InstallShield Wizard Completed dialog box opens. Click Finish.